Refund policy

Customer Service Email: viamerch@gmail.com

 

REFUND/RETURN/EXCHANGE POLICY

You have 30 days after receiving your item(s) to request a return or exchange.

Refunds are not issued for existing orders for new sales. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will cover the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange (see “Damages and issues”). If your return package does not successfully arrive at our warehouse, we cannot issue a refund or exchange.

Please contact the above email address to begin the return or exchange process. Items sent back to us without first requesting a return will not be accepted. 

 

DAMAGES & ISSUES

Contact us immediately if the item is defective, damaged or if you receive the wrong item. We will need to be told within a week of delivery. Please be sure to have a photo attached. We do not accept returns or exchanges for apparel items that become damaged or shrink after washing.

 

REFUNDS

We will notify you once we’ve received your return. If approved, you’ll be refunded on your original payment method. It typically takes 5-10 business days for a returned package to be processed, and 1-3 business days once issued for your bank or credit card to post the refund to your account.